Frequently Asked Questions
How is wireless internet service provided to rural areas like mine?
Fiber is run to a fixed wireless tower where high-speed internet is beamed to customers for miles in all directions.
I have my own modem (antenna) and router, can I use them?
Our modem is required and we prefer that customers use our routers as well so that we can assist with troubleshooting. If a customer chooses to use their own router, they may do so but we will be unable to assist with troubleshooting if there are issues with the router.
Can I change my service package at any time?
Yes! You can upgrade your package at any time without affecting your contract start date.
I can’t decide which package to select. What should I do?
If you can decide between two packages, we suggest selecting the lower of the two packages. You can always upgrade if you find that you need more speed.
Will bad weather affect my service?
Your service will not be affected by rain or snow. On rare occasions, heavy winds may blow your receiver out of alignment but that’s very uncommon. If that does occur, we will send a technician out to re-aim your receiver.
Are there any data caps or throttling of service?
No. We do not cap your usage and do not slow you down after you’ve used a certain amount.
