Xtreme Tech Support

Most Internet issues can be resolved quickly without the need to call a service technician. Checking cables and connections and a simple reboot of the WIFI router may resolve your issue. Refer to the following articles and guides to troubleshoot your issue.  Should you need further tech support, you can call us at 607-601-2020.

Quick Troubleshooting Tips

  • Make sure all cables are fitted securely in your WIFI router and POE
  • Ensure power cords are plugged in to a power supply
  • Check all power and ethernet cables for damage from pets or extreme wear
  • Restart your WIFI Router
  • Restart your POE
  • Bypass WIFI and perform a Speed Test
Older man holding a wifi router and cord looking puzzled
Factors Affecting Internet Performance

Many factors impact your internet performance – from equipment placement to outdated software. 

Read More

Wifi Router
Signs Your WiFi Router Should be Replaced

WiFi Routers have a shelf life of just 3 to 5 years. Your slow internet could be a sign that you need a new router.

Read More

If you are still experiencing internet trouble, please email for support: [email protected]

Tips to Stay Connected Before a Storm

  • Make sure your phone and other mobile devices are fully charged.
  • Plug your TV and any Xtreme equipment into a surge protector to prevent them from being damaged by lightning or other power surges.
  • Sign into your account and update your notification preferences to stay up to date on any alerts.
Xtreme5G Terms of Service

Pennsylvania customers with service installed prior to July 12, 2024 access Terms of Service A:

All NY customers and PA customers with service installed after July 12, 2024 access Terms of Service B: